Many Happy Returns is the premier sample return service for the interior and architectural design industries that benefits both showrooms and designers.
Frequently Asked Questions
We are here to help!
Do you offer sample return services beyond Manhattan?
Certainly, we can facilitate sample returns beyond Manhattan. Should the showrooms cover the shipping costs, either by scheduling a courier or providing a prepaid mailing label, we'll ensure a smooth coordination on our end.
Do you PROVIDE a detailed list of the samples you return?
Due to the high volume of samples we handle daily, we're unable to provide itemized lists for every return. However, if there are specific instructions or special considerations for a sample, please include a note in the bag, and we'll ensure it's addressed accordingly.
How do you handle unlabeled samples?
While we make every effort to identify the origin of unlabeled samples, it can be a challenge. To ensure the smoothest return process, we kindly request that all samples provided to us carry identifiable information.
How do you handle the return of damaged samples?
We recognize that designers frequently modify samples for presentations, workshops, or archiving purposes. However, once a sample is damaged beyond usability, our policy is to responsibly recycle it to minimize waste.
What should customers do if an item has been mistakenly placed in their bag?
Contact us immediately! We have received many interesting items over the years - faucets, embroidered pillowcases, bolts of fabric, trade samples, custom-created leather, notebooks, floor plans, client meeting notes, etc. - and will typically call you if we find something amiss. . To speed up the process, please notify us as soon as you notice the mistake.